Frequently Asked Questions

DO I HAVE TO ORDER ONLINE?

Yes, as we are an online retailer you can only order online. We also have customer care team on social media channels (facebook and instagram) to assist your shopping experience. Shopping at Lolliwish is quick and easy.
All products are in stock and ready for dispatch unless otherwise stated. We usually dispatch order within 5 working days ( We do not ship orders on Saturday, Sunday and Holidays) Please note once order are placed we are unable to make changes, additions or cancellations on your items. Please contact our customer care team for further advise.
 

HOW CAN I PAY FOR MY ORDER?

We accept the following payment by Credit Card, Bank Transfer, FPS and Payme HK. 

CAN I MAKE CHANGES TO MY ORDER?

Currently, once an order is placed and paid, we are unable to make any changes.

  

SECURITY AND PRIVACY: 

We value your personal security as much as you do. That's why we will never share your details with any other companies. Your name, address and details are kept secure at all times.
 

EXCHANGE POLICY. 

No returns for all lingeries due to hygiene concerns.

If you have any questions about returning your goods please contact customercare@lolliwish.com 
If you would like us to call you back, please provide us with a telephone number and we will call you within 1 working day.

 

DAMAGED AND DEFECTIVE PRODUCTS.

It is extremely rare for customers to be receiving LOLLIWISH products that are damaged or defective.

If the defect in the product was caused by reasons other than materials quality, the original product will be returned to you. We do not accept refunds for the following:

  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose

 

 

WHERE DO YOU DELIVER TO?

Our delivery service includes Hong Kong, Taiwan, Singapore and Malaysia. We offer a number of delivery options. You can choose to have your order delivered to your nearby pickup points or work address . We do everything we can to make sure your order is delivered on time and in full. However, please note that during peak demand times ( such as Christmas, Valentine’s Days and Public Holidays) deliveries may take longer than expected.
Lollwish currently uses S.F. express, Hongkong Post and DHL/Fedex services to ship to Hong Kong and worldwide, with express shipping options available in most locations. Costs vary by shipping destination.

Country Delivery  & Shipping Fees
Times Fees
Hong Kong, Macau 2-7 Working Days (Monday to Friday)
  • FREE S.F. Express Delivery 
  • HK$50 Delivery Charge  - Home Address

 

Other Countries 10-14 Working Days Please contact us. customercare@lolliwish.com

 

We do not ship orders on Saturday, Sunday or Holidays. 

All applicable custom fees, taxes and duties are the sole responsibility of the customer.

At Lolliwish, all orders comes beautifully wrapped with our sweet & sexy scent (brand fragrance).  Whether shopping for someone you love or purchasing for yourself – a purchase at Lolliwish is a gift to her or to yourself. And we like to think along with you: There is a discrete packaging without any mention of Lolliwish being the sender, to preserve your privacy. 

 

EF Locker Locations

http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/index.html

 

S.F. Express Service Centers Locations:

http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address/

 

S.F. Store Locations

http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/

 

S.F. Service Points

http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/S.F.-Service-Points/

 

HOW DO I KNOW YOU RECEIVED MY ORDER?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email/SMS to confirm your order has been placed, this information could take up to 15 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email/ SMS to let you know that your order is on its way to you. You can check the progress of your item at the relevant courier website by clicking on the tracking link sent to you via by email. If your delivery is more than 7 working days overdue, please contact us. We will then do everything we can to track down your order.

 

 

As of: January 2020